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ladecouverte · 2025-11-05T12:04:41.901000Z

Hello, This buyer had already opened a first dispute for “item not received,” which was closed in my favor after I provided the original shipping receipt. Today, they are opening a new claim for “missing parts,” even though it is the same item and the same transaction. The shipment was sent complete and as described, as confirmed by the postal receipt before shipping. I suspect an attempt to abuse the dispute system.I suspect an attempt to abuse the dispute system. Please review the case history and confirm the validity of the original decision. Best regards, The discovery

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Summary: ladecouverte shared a situation involving a buyer who opened a dispute for "item not received," which was closed in their favor, and then claimed "missing parts" for the same item. They suspect an attempt to abuse the dispute system. koalagris advises them to contact eBay customer service directly and reminds them that it is forbidden to mention usernames on the forum. They also mention that only one dispute can be opened per transaction, unless the buyer uses an external payment provider like PayPal.

ladecouverte

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Posted 11 months ago · Edited 11 months ago·Last reply 11 months ago

1 comment

koalagris

Mentor11 months ago

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Hello,

"Please check the case history and confirm the validity of the first decision" = ?? here it's a forum between users...

===> customer service

https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=SERVICE%20CLIENT&lucenceai=lucenceai&docId=HELP1326

On eBay there's only 1 dispute possible per transaction, so I guess your buyer was able to open a second one by going through their payment provider (PayPal for example).

Best regards

P.S. : for your info, it's forbidden to mention usernames on the forum

https://www.ebay.fr/help/policies/member-behaviour-policies/boards-usage-policy?id=4705