Abusive return request and dishonest buyer | Community Mentor Help

halay44 · 2024-10-19T17:52:15.255000Z

Good evening to everyone who will read me.I wanted to tell you about the dispute concerning my latest sale on Ebay and see whether any of you had ever faced this kind of situation.I've been on Ebay for 17 years, I sold a pen (I only sell collectible pens and pens from my family on Ebay) recently to a Mexican for the sum of 155 Euros, who has been on Ebay since 2024 with 4 ratings.The buyer bid, won the auction, paid, and then sent me a message right away to ask me if it was really genuine and not a fake.I found it a bit strange to be asked that after paying, but anyway... so I replied that of course it was an original and that I don't sell any counterfeits, and I asked him whether, given my answer, he wanted me to send him his pen or cancel the order with a refund.He told me to complete the transaction and send him his item.A few days later I received an email from the Post Office telling me that the parcel could not be delivered because of a problem with access to the mailbox or the address, and that the parcel was automatically being returned to me.I informed the buyer right away.The latter replied to me saying that he had indeed received it but that it wasn't the one shown in the listing photo and that it was a fake, and opened a return request for item not as described.He sent photos where it is indeed the same pen I sold him, which I saw and didn't immediately understand, even with Google Translate it wasn't obvious...And then all of a sudden, by looking more closely at the photos + the translation I understood: in fact, he unscrewed what is called "the insert" where the brand logo is on top of the pen cap and turned it/pivoted it by a few millimeters... Which of course changes the orientation of the logo compared with the photos in my sale listing!And he is using that to call me a thief, a scammer... and open his complaint.I replied in the discussion thread exposing the trickery but Ebay (who surely understood nothing and what to do with my explanation) of course advised me to accept the return with return shipping costs that I would have to pay according to whatever shipping method this individual had chosen, of course. And I strongly suspect I will receive an empty parcel and never see the pen in question again. The scam is inevitable.So given this crook's bad faith I refuse the return, which is going to cost me an arm and a leg since, in my opinion, he's going to have fun with it and thus get refunded at the same time, only to end up receiving an empty parcel...Of course he won't let it go, and today Ebay sent me an email saying that the seller had opened a dispute against me and that they were going to review it.I have no illusions, Ebay is going to side with that **bleep** because that's their policy.But I refuse to take on the role of thief, seller of fakes, and to condone these scammers, so I closed my secondary bank account linked to Ebay and removed my listings; I didn't have a bank card linked.Aside from the fact that my account will be suspended (which in any case I don't care about, Ebay is over, accomplice to scammers) I would have liked to know if anyone knew what I risk since Ebay won't be able to debit me to reimburse this thief? Legal proceedings...? In advance, thank you for any feedback from your own experience.And thank you for reading me.Kind regards

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Abusive return request and dishonest buyer | Community Mentor Help | eBay France