Return request - Alternatives for the seller? | Community Mentor Help

mrdepoire · 2023-11-16T21:00:07.131000Z

Hello, A buyer has just made a return request to me for a "defective item". Yet it was written in the listing, I quote: "/!\ The item was last tested 1 year ago and was working properly. It has been carefully stored, but please note that I have not been able to retest it recently, so I cannot guarantee that it is 100% functional." It seems to me that the listing was clear... To find a compromise I offered a partial refund, which was refused by the buyer. What are my options now? Knowing that it was specified in the listing that I refused returns. I am not used to selling items on Ebay, thanks in advance for your help.

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Return request - Alternatives for the seller? | Community Mentor Help | eBay France