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request for a refund after canceling the firs
Summary: naitajeanp contacted eBay about an order for a spare wheel that arrived in poor condition and differed from the description. After accidentally canceling an initial return request, the seller accepted the return, but eBay doesn’t allow a new request to be created. koalagris clarified that reactivating the original request is impossible on eBay but suggested making a return request through PayPal if that’s possible.
Hello,
I’m contacting you regarding order no. 2********.
I had opened a return request for an item received that did not match the description, but unfortunately I cancelled this request by mistake via the eBay interface.
The item in question is a spare wheel advertised as “new,” whereas the tire received has a dull and dirty condition that does not, in my view, match the listing description.
The seller is not opposed to the return but is telling me that a new return request has to be opened. However, eBay no longer allows me to create a new one following the accidental cancellation.
I would therefore like to know whether it is possible to reactivate the original return request or open a new return/dispute case so that I can proceed with the return and refund through eBay buyer protection.
I can provide photos of the item as well as the exchanges with the seller if necessary.
Thank you in advance for your help.
Kind regards,
koalagris
Mentor4 months agoHello @naitajeanp
"So I’d like to know whether it’s possible to reactivate the original return request" = impossible, and on eBay it’s 1 return request per item...
"The seller is not opposed to the return but tells me that I need to open a new return request. " = I’d say your seller is perfectly aware of that.
If you paid by PayPal, make a return request on their site.
Best regards