request for a refund after canceling the firs | Community Mentor Help

naitajeanp · 2026-05-18T10:36:40.378000Z

Hello, I’m contacting you regarding order no. 2********. I had opened a return request for an item received that did not match the description, but unfortunately I cancelled this request by mistake via the eBay interface. The item in question is a spare wheel advertised as “new,” whereas the tire received has a dull and dirty condition that does not, in my view, match the listing description. The seller is not opposed to the return but is telling me that a new return request has to be opened. However, eBay no longer allows me to create a new one following the accidental cancellation. I would therefore like to know whether it is possible to reactivate the original return request or open a new return/dispute case so that I can proceed with the return and refund through eBay buyer protection. I can provide photos of the item as well as the exchanges with the seller if necessary. Thank you in advance for your help. Kind regards,

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request for a refund after canceling the firs | Community Mentor Help | eBay France