Return request: The item received is not the right one | Community Mentor Help

le_collectionneur_fc · 2023-08-11T18:30:21.841000Z

"The jersey that I received is different from my photo, it is not the same, the delivery man delivered it to me today, I want to return it to you" Hello everyone, So here is the message I received today from a buyer located in France who wants to return the Marseille jersey I sold him because it is not the one that was ordered. He attached a photo of another Marseille jersey which he claims is the one he received, except it is not the one I sent him. Between the 2 jerseys there is a price difference of €100-150 (the one I sent being the more expensive one). So I find myself facing a buyer who either got mixed up between 2 orders or is trying to scam me. At this stage of the return request the options are limited and I haven't been able today to contact eBay to discuss it, but knowing their house policy I fear I will be forced to accept the return of a product that is not mine. If anyone has ever been in this situation, knows whether I still have to accept the return, and whether afterward I could in turn open a dispute for return of the wrong item, etc... In short, I'm looking for info. Thanks everyone!

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Return request: The item received is not the right one | Community Mentor Help | eBay France