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Return request not sent back marked as sent
Summary: norimaki_house faced a problem with a return request on eBay where a package is marked as delivered even though the return label was not used by the buyer. *miss-tigri* recommends contacting customer service to settle the dispute. norimaki_house says they do not have the phone callback option, suggesting an issue related to their subscription type. francexpressdeal advises checking the differences between the mobile app and the website and browsing the help section to get a call. norimaki_house mentions that this feature was available a year ago, expressing gratitude for the help.
Hello,
I received a return request for an item on December 16, I provided the return label on December 16, the buyer has not given any news, they did not use the return label. They had until January 6 to do it, today January 8 eBay updated the dispute indicating that the parcel is delivered even though the tracking has not moved and has not been used.
What should I do?
Do you have a way to request an eBay callback? I no longer have the function from the help center like I used to.
Thanks in advance.
*miss-tigri*
Mentor1 year agoHello
Contact customer service (have them call you back) to explain the issue.
Contact us
norimaki_house
OP1 year agoUnfortunately I don't have that callback request option, which is very handy. Only messaging support.
francexpressdeal
Mentor1 year agoGood evening @norimaki_house
see this help page about returns:
https://www.ebay.fr/help/selling/managing-returns-refunds/rpondre-une-demande-de-retour-en-tant-que-vendeur?id=4115&st=3&pos=3&query=R%C3%A9pondre%20%C3%A0%20une%20demande%20de%20retour%20en%20tant%20que%20vendeur&intent=retour&lucenceai=lucenceai&docId=HELP1113
At the very bottom, you have a link for a reminder from eBay:
norimaki_house
OP1 year agoThanks, but unfortunately I don't have that option. Only send an email. I think it's because of my subscription level, I only have a shop at €39/month
francexpressdeal
Mentor1 year ago@norimaki_house
I have the same shop level, so I don’t think that’s the issue.
On the other hand, you may be using the mobile app (I’m working on PC), and there are often differences in functionality between that and the website.
Log in directly on the website and see if that changes anything.
As a last resort, you’d need to go through the help section to find a category that allows a callback. It doesn’t matter if it has nothing to do with the problem you’re having. Then you’ll ask to be transferred to the right department.
norimaki_house
OP1 year agoI’m on Mac, but the strangest thing is that about 1 year ago I did have this feature; it’s disappeared since then. Thanks for the help anyway.