Request for information about exchanging an item and shipping costs | Community Mentor Help

souhail2-39 · 2024-04-15T18:35:03.428000Z

Hello, I ordered an item but I received the wrong product. The shipping costs were 35 euros and the mistake was made by the seller. They admit they made an error when sending it and are offering an exchange. However, I’m wondering how this exchange should be handled. Should the return shipping costs be covered by the seller? Thanks for your advice.

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Request for information about exchanging an item and shipping costs | Community Mentor Help | eBay France