Locked
Discussion interactions are currently paused.
Request return expiration
Summary: poidachii asks how long it takes for a return request to expire, since their payment is still on hold. lingma85 advises contacting eBay customer service, but it seems poidachii has already done that and just wants to know the expiration time. *miss-tigri* and koalagris share information from eBay's site, saying that requests can stay open for up to 35 business days and that an issue can be resolved by the seller within 3 business days.
I’d like to know how long a return request takes before it expires? The buyer tried to request a return with the Guarantee, but after contacting eBay it turns out he wasn’t eligible and so I was fully entitled to keep the payment, and his eBay account was deleted.
However, although my funds are unlocked when I go through the blocked payments page, on my app they still show as blocked as long as I haven’t responded to the return request, which I can’t do because it keeps asking me to send a shipping label and refund the buyer, which is impossible.
According to eBay, I have to wait for it to expire, so I’d like to know how long that will take.
Thanks.
4 comments
koalagris
Mentor1 year agoHello @poidachii
On the help page for buyers, here’s what eBay says:
"In general, if you have a problem with a purchase, the seller will be able to resolve it. If they haven’t found a solution after 3 business days, we can step in. Once the 3-business-day period has passed, you can ask us to intervene within 21 business days of the request being created."
(after which the dispute is closed with no further action)
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134
Best regards
*miss-tigri*
Mentor1 year agoHello
What eBay says about this:
What happens if the buyer doesn’t return the item ?
Once the return is accepted, the buyer must send the item back to you as soon as possible. If there’s no sign that the item has been returned after 14 business days, we may close the return request and protect you from negative feedback. Keep in mind that some return requests can stay open for up to 35 business days.
https://www.ebay.fr/help/selling/managing-returns-refunds/rpondre-une-demande-de-retour-en-tant-que-vendeur?id=4115&st=3&pos=2&query=R%C3%A9pondre%20%C3%A0%20une%20demande%20de%20retour%20en%20tant%20que%20vendeur&intent=Demande%20de%20retour&lucenceai=lucenceai&docId=HELP1113
lingma85
Mentor1 year agoGood evening @poidachii
The best thing would be to contact Customer Service here----------> eBay Customer Service
Preferably do it during office hours and ask to be called back.
To sort out your blocked or unblocked payments, deleting your buyer account, etc...
only eBay advisors can dive into your account and clean things up.
Kind regards
poidachii
OP1 year agoI already contacted customer service about this, they told me to wait for the request to expire, so I wanted to know approximately how long that will take.
Thank you for your reply,
Kind regards.