ask eBay to refund me to another card | Community Mentor Help

xavcar9997 · 2025-06-01T23:44:40.821000Z

Hello, Three months ago I made a purchase in China that never ended up arriving. I filed a claim and asked to be refunded by Ebay, which ruled in my favor, so far so good. Unfortunately, ebay sent the refund to a bank card that is no longer valid. On the claim summary it shows as closed because it was refunded (?), but I have not received the money yet. I’m looking for a way to contact ebay to report this situation and ask to be refunded to another card already registered on ebay or paypal or any other method, but I can’t find how. Ebay’s AI is useless for this issue.... Thanks in advance

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