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Order cancellation difficulties
Summary: philippe2650 is having trouble canceling an order placed by mistake. Despite an immediate cancellation request, the seller refuses, saying the item is already out for delivery and that the order was placed the day before. philippe2650 points out eBay’s lack of support and the difficulty of dealing with the seller, whom they see as acting in bad faith.
Hello, I also have a problem with canceling an order. I accidentally ordered a product today, and I requested that the order be canceled within minutes of placing it. The seller replied that cancellation was impossible, as the product was already in the process of being delivered.... while specifying that the order was dated yesterday! For now Ebay hasn't been able to help me much. I'm being asked to deal with the seller and find some common ground.... how do you expect to do that when a seller is acting in bad faith?
francexpressdeal
Mentor3 weeks agoHello @philippe2650
if the order is already out for delivery, you'll need to make a return request when you receive it.