VAT refund difficulties with eBay | Community Mentor Help

kykyry91 · 2024-01-11T07:55:30.281000Z

Hello,Following a purchase abroad, at the beginning of July 2023, I paid VAT on eBay, then the postal service made me pay it again.With the supporting documents provided to eBay support, I was told that eBay was processing the refunds.Since then nothing has happened despite 6 follow-ups, a message to the community, a request for the eBay mediator's address (no contact details)... Each time staff in India reply that they understand but that it is a rare case of IT malfunction and that they are doing everything possible to resolve the problem... And now it has been 6 months!!! Apparently no backup process... Does anyone have a suggestion ?Thanks.

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