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DIFFICULTIES OBTAINING A REFUND FOR AN ITEM RETURNED IN THE USA
I returned an item that was not suitable in the USA, the seller refuses to refund me and sends me back to Ebay. The package reached the seller and he confirmed it to me. Ebay is unreachable because there is no customer service and they do not provide an email address. HOW CAN I GET A REFUND? THANK YOU ANGLES
3 comments
koalagris
Mentor1 year ago@marie-ang-72
francexpressdeal
Mentor1 year ago@marie-ang-72
"Ebay is unreachable because there's no customer service"
There is customer service... You just didn't find it...
See this help page on the site:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=retour&lucenceai=lucenceai&docId=HELP1134
At the bottom, you have a contact link so customer service can call you back.
Clarification: this is ebay.FR customer service. Check with them about how to proceed since your dispute was probably handled by ebay.COM.
marie-ang-72
OP1 year agoYES, I asked customer service to call me back but that's not convenient for the customer who can't call themselves or send an email. I find this site complicated and not very reassuring. Of course my package eventually ended up being returned to the USA but what a hassle and it took 2 months to arrive. I am not satisfied at all and living through hell for a simple purchase on Ebay is not something I can imagine in the future. Buying, just like returning a purchase, should be a pleasure, not a chore. I am not satisfied with this American company or the American seller because neither of them was cooperative or understanding. I don't think I'll do this again? Angles