DISCUSSION WITH CUSTOMER SERVICE | Community Mentor Help

adan10_1 · 2023-12-27T19:22:28.642000Z

Hello, Am I the only one experiencing more and more problems with Ebay customer service? People who are often incompetent and recite a script without listening to the questions... Who repeat the same thing no matter what information I give.... La Poste here and around Bordeaux has "lost" dozens of parcels, including 4 of mine on 20/11/2023... I opened an investigation, notified my 4 clients and refunded everyone. I've been downgraded, I've lost top-rated seller status, (on ebay since 2003) ...and I'm being threatened with more restrictions... I explained that I don't control the parcels once they are in La Poste's hands.... Customer service reply: 'make efforts to satisfy your customers ..change your carrier....They didn't listen to anything I submitted the case to the Bordeaux court ...Customer service reply "you spoke to incompetent people"..That's still huge !!!! and so for ebay I'm wrong. I therefore launched a dispute with Ebay Europe and USA headquarters. I want to know whether they approve of this way of treating sellers. Am I the only one experiencing this problem please? Thank you Christian adan10_1

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