Customs paid twice - no response since June | Community Mentor Help

showbyrock · 2024-10-29T09:20:08.858000Z

I ordered a huge package in February, on 20/02/2024, for which I paid $81.73 in VAT.However, on 05/04/2024, I received an invoice from Fedex for 93€, including VAT and their handling fees.Since I order quite a lot, I first thought it was the invoice for one of my Buyee parcels, which had arrived a few days before the invoice.But then, in early June, I received an invoice, and that made 4 in total, one more than the number of Fedex parcels I had. So I looked into where the error came from and noticed it was the eBay package in question.I contacted Fedex in early June, then on 11 June, Ebay. That led to long, endless back-and-forth exchanges.The two keep passing the buck: Fedex says they'll refund me, sends me the credit note, the amount of which I will never see, then after I insisted on an answer, tells me the issue comes from Ebay: the seller incorrectly declared on their documents that I had already paid the VAT, and as a result, I had to pay it again.I contacted the seller, who sends me back to Ebay.Ebay, in mid-August, asks me to fill out a form to justify the fact that I paid VAT twice. I sent them all the documents, with as much detail as possible....and since then, nothing.No matter how much I call them, send emails, resend the form, I haven't had any response since August. Other than being told I'll get a reply within 48 hours, nothing.Everyone keeps passing the buck, seller, ebay and fedex, but the fact is that I paid 93€ in error, which shouldn't have been charged at all.Is this normal? Has this happened to anyone else, and if so, was it resolved?93 euros for nothing, that stings! 😞

Discussions

Customs paid twice - no response since June | Community Mentor Help | eBay France