Double VAT invoicing

Question

Hello, I just placed an order for an item in Japan, and I paid the VAT on the ebay.fr site, but at delivery, DHL is also asking me for the VAT. I contacted the seller, who told me to do what’s necessary with DHL Japan, but I haven’t had any response for a week. In parallel, I contacted DHL France, who told me they can’t do anything because it comes from the seller.  My question is: can the situation be resolved through DHL, or do I need to pay and ask eBay for a refund? I saw that there is...

*miss-tigri* · Accepted Answer

Hello  See this link to request a VAT refund: https://www.ebay.fr/help/buying/paying-items/payer-les-taxes-sur-les-achats-effectus-sur-ebay?id=4771&st=3&pos=1&query=Payer%20les%20taxes%20sur%20les%20achats%20effectu%C3%A9s%20sur%20eBay&intent=Tva&lucenceai=lucenceai&docId=HELP1425