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Unresolved VAT double taxation - Customer service deadlock - No follow-up
Summary: vinpel_98 expressed frustration about a refund request being blocked due to double VAT taxation on a purchase in California. After paying VAT to eBay, they had to pay again when the package was delivered by La Poste. Despite several attempts to resolve the issue, including calls to customer service and requests submitted on the website, vinpel_98 received no response or follow-up. They are looking for advice on how to get a refund and a case number.
Purchase (28/01): Order of €415.59 (California). VAT of USD 79.77 paid to eBay.
Delivery (16/02): Parcel delivered by La Poste. I had to pay €64.00 in VAT again (Total €106 with customs/fees).
17/02: Refund request sent via the site with La Poste invoice. No response.
18/02: Call to customer service. Ineffective advisor, no action.
20/02: New request on the site (confirmation message '24-48h' received). No response.
23/02: Another call. The agent confirms the tracking anomaly and says they are sending an email to the relevant department.
03/03 (Today): Still nothing. No email, no follow-up, no refund.
It has been 15 days since I provided proof of double taxation. How can I get a case number and my refund? eBay’s silence is starting to be a long one.
Thank you
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