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Double VAT charge on Order [Reference]
Summary: crisbeje_0 contacted what they believed to be eBay Support regarding a VAT issue with an order paid via Apple Pay. DHL customs requested VAT payment again, suggesting a possible double charge due to an error with the IOSS number. *miss-tigri* clarified that this was a public forum and provided a link for refund requests for double payments on eBay.
Hello eBay Support,
I am contacting you regarding my order **[Référence]** (paid via Apple Pay on July 4). The order total was €629.46, which already included €104.91 VAT for import under the IOSS scheme (see attached screenshot from the order details).
Now DHL customs is requesting VAT payment again, which leads to a double charge. It appears that the IOSS number was not forwarded correctly in the customs declaration.
Could you please:
1. Confirm that VAT was indeed collected at checkout under IOSS.
2. Contact DHL (if possible) to ensure they have the correct IOSS declaration.
3. Advise on steps to obtain a refund or compensation if I end up paying VAT twice.
Thank you for your prompt assistance.
Best regards,
[Nom]
Order [Référence]
*miss-tigri*
Mentor1 year agoHello
You're not contacting eBay support but its forum ..
For the double payment of VAT, you can request a refund
https://www.ebay.fr/help/buying/paying-items/payer-les-taxes-sur-les-achats-effectus-sur-ebay?id=4771&st=3&pos=1&query=Payer%20les%20taxes%20sur%20les%20achats%20effectu%C3%A9s%20sur%20eBay&intent=Tva&lucenceai=lucenceai&docId=HELP1425