Double VAT charge on Order [Reference] | Community Mentor Help

crisbeje_0 · 2025-07-08T16:50:54.758000Z

Hello eBay Support,I am contacting you regarding my order **[Référence]** (paid via Apple Pay on July 4). The order total was €629.46, which already included €104.91 VAT for import under the IOSS scheme (see attached screenshot from the order details).Now DHL customs is requesting VAT payment again, which leads to a double charge. It appears that the IOSS number was not forwarded correctly in the customs declaration.Could you please:1. Confirm that VAT was indeed collected at checkout under IOSS.2. Contact DHL (if possible) to ensure they have the correct IOSS declaration.3. Advise on steps to obtain a refund or compensation if I end up paying VAT twice.Thank you for your prompt assistance.Best regards, [Nom] Order [Référence]

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Double VAT charge on Order [Reference] | Community Mentor Help | eBay France