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Summary: tojul_14 expresses frustration about an order never received despite the delivery status shown on the site. They opened a dispute, but eBay refused the refund, saying the parcel is marked as delivered. koalagris advises contacting the carrier directly, saying the issue is on their side, and suggests that hoping for an exceptional gesture from eBay is futile. tojul_14 then decides to leave eBay, deleting the app and telling acquaintances they had directed to the platform. *miss-tigri* mentions that eBay does not check this forum and offers help closing the account if needed.

Hello, I placed an order that to this day I still haven't received, even though the site says it was delivered. I opened a dispute, only to be told by eBay that I am not entitled to a refund under the AZ guarantee. I have been a customer for over 5 and a half years and I expect eBay, in recognition of the good customer I am, to make an exceptional refund. If that is not the case, I will delete the eBay app for good and from then on I will never be a customer at eBay again, and the 50 customers I referred to eBay will do the same. Not only have I lost €40, but on top of that I still haven't received my request to this day. I will not go back on what I said. I am waiting for an exceptional gesture from eBay to get my money back. If I don't get anything from eBay exceptionally, then I will do what I said.

tojul_14

55 View listings

Posted 1 year ago·Last reply 1 year ago

3 comments

koalagris

Mentor1 year ago

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Hello @tojul_14

If the carrier declares the package as delivered (a status that is simply reported on the site via the tracking number, ebay isn't inventing anything), it's to the carrier that the complaint needs to be filed (delivered where? when? to whom?).

Nowhere will you get anywhere with a "delivered" status; that would open the door to all sorts of abuse.

In this case, it's a matter between you and the carrier only.

For the rest, do as you see fit, but don't count on an "exceptional gesture"...

Best regards

tojul_14

OP1 year ago

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Hello, thank you for your reply. I would have thought that as a good
customer for 5 years, but anyway thank you for your reply, so from
today I am no longer a customer at eBay. I am deleting your app
right away now and I will warn all the customers I sent to you to do the
same now. Thank you

*miss-tigri*

Mentor1 year ago

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Hello

Ebay not coming to this forum, no one from customer service will see your message.

You can therefore calmly close your account.

If you can't find the procedure, come back and see us, we'll give it to you.