Ebay is asking for the return of a counterfeit item | Community Mentor Help

loic09400 · 2025-02-10T13:49:59.269000Z

Hello everyone,I bought a watch on eBay that turned out to be a counterfeit. I wanted to use the buyer protection guarantee, which is supposed to cover this kind of situation. I spoke to two different people on the phone and was very surprised by their response, because they are asking me, in order to be reimbursed, to send the counterfeit item back to the seller. I suggested dropping the watch off at the police station, but the eBay representative told me that in that case I would not be reimbursed!That seems absurd and illegal to me to impose something like that. What are your opinions, what possible recourse is there?

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Ebay is asking for the return of a counterfeit item | Community Mentor Help | eBay France