eBay and excessive fees

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Summary: labetter-65 expresses their dissatisfaction about fees of more than €28 imposed by eBay for a canceled sale, despite the item never being shipped. After an unsuccessful attempt to resolve the situation with customer service, labetter-65 decides to leave the platform, criticizing the lack of business flexibility. koalagris responds with information about eBay's holiday mode and an explanation of the fees in relation to the Terms of Use, but this does not seem to ease the initial frustration.

Hello, I was away abroad and sold an item on eBay. I didn't see the sale. I come back to France and I see that I had a dispute, which I understand for the buyer, but eBay took more than €28 in fees from me for a sale I didn't even see ... I think the fees when you haven't shipped an item are abusive. I called customer service asking for a commercial gesture and they told me no blah blah blah. eBay goes too far by outright stealing more than €28 for a sale that never happened. These fees don't go into the buyer's pocket even though they are the one who ultimately suffered a loss. It's very dishonest. If they withhold a few cents from us, fine, but more than €28. .. so I'm leaving eBay, no point in selling here with no commercial gesture.