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EBAY DOESN'T REMIND ME ?
Summary: techazza expresses their frustration after contacting eBay customer service several times without getting a satisfactory solution. Despite several attempts to resolve an issue related to their account, communication broke down. Finally, thanks to a chat interaction with an advisor named Khadija, a solution was found. techazza closes the thread by hoping for a better experience in the future, highlighting that kind customers do exist. Another participant, max2661953, added a response to the original testimonial.
Hello,
I contacted Ebay yesterday, within 1 minute my phone rang, I explained my problem, they could barely find a solution and told me they would call me back, but there was no response from the online advisor, so I decided to call today, about 30 minutes ago, my phone rang again within a minute and I ended up speaking with a female advisor, I explained that I was supposed to be called back and explained my problem again, the advisor suggested a solution that wasn’t really a solution at all, in the end, I understood, the problem is asked explicitly linked to a change on my account that should not have been removed? and then, nothing more?
I stayed on the line thinking it might be a network problem, except the call didn’t cut off, as if the microphone had been turned off, I decided to hang up, and went back on their site to get a callback, and after 3 attempts and I’ll try again, my phone no longer rings?
I worked in telecom, anything is possible to filter a call, ignore it, or put it on an automatic callback exclusion list, but I don’t understand why, especially since I showed no signs of exhaustion or irritation, just a question to help and to help me find the solution afterward?
I just read on the forum that another user this February 2023 encountered the same issue, more or less....
Does the EBAY service really project the image that when there’s a problem, you’re left facing thin air?
This is a truly deplorable experience, I wonder whether I’m going to stay on their platform and give them my 10% + €0.35 per sale...
Thanks to Ebay’s hotline, far from being an unpleasant person on the phone to be clear....
Sincerely,
techazza
OP2 years agoSo, I went through chat, and thanks to a lot of relevant questions and Khadija, the customer advisor, we moved forward on my problem; along the way, I found a solution and some avenues to try. eBay called me back after I posted my message and I ended up with the same person as the day before — a coincidence or a follow-up?
In short, I found a solution, and no remarks will have been made for the well-being behind their screens, because yes, caring customers do exist.
I’m closing this forum, hoping for a better experience to come and, failing that, to avoid losing a customer.
Have a good day, reader, seller!
max2661953
·2 years ago@techazza ,
A heartbreaking testimony 👿