eBay no longer wants to refund me

Question

hello, I made a purchase of a product coming from England for a total value of goods + import fees + delivery of around €100  the package was supposed to be delivered by Colis Privé, and on the tracking it was marked as delivered even though that was not the case. So I open a first eBay dispute (thinking that the package had been stolen by the delivery person); this one is closed right away because the tracking clearly shows it as delivered. After contacting Colis Privé, they tell me there...

francois-o · Accepted Answer

Hello @sa-dyla , I'm sorry to read that you're having a bad experience on eBay.  As I understand it, your dispute was closed and then the appeal request confirmed the initial decision, is that right?I invite you to contact me directly on our social networks: Facebook / Twitter / Instagram Because I won't be able to communicate personal information relating to the order or the dispute on a public forum. I can then look into all of this in more detail and tell you the poss...