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EBAY REFUNDS A CUSTOMER AND I DON'T RECEIVE THE ITEM SOLD
Summary: adan10_1 shares their frustrating experience with two disputes on eBay involving defective Barbie dolls. After agreeing to accept the return of the items, eBay refunded the buyers before the items were returned. This resulted in a financial loss and loss of products for adan10_1 because the buyers did not send the dolls back as planned. Faced with difficulties, including with one buyer in Spain, adan10_1 is looking for advice or similar experiences from other members.
Hello
Despite many years on Ebay, I still manage to be surprised
I had 2 disputes with the Barbies, new in their boxes but they have a defect..I accept the return ..and Ebay refunds the 2 customers before I receive the dolls, result I lose the Barbies and the money because the customers did not send the items back as agreed ....
Has anyone ever experienced this ...How do you go about it, I disputed it but
One of the customers is in Spain and wanted an Ebay return label, which I can't give her because Ebay only operates in France
If you have any answers I would be happy to read them
Thank you very much
Christian
