Does eBay still always side with the buyer? | Community Mentor Help

ciclope_fr · 2023-09-12T10:41:03.815000Z

Does Ebay still always side with the buyer?Let me explain: - I sold, on August 9, 2023, to M {Inconnu}(substitute name so they can't recognize him) who had just signed up on Ebay - so (0) on the counter, with no feedback at all, a compact digital camera in its original packaging, with all its accessories, checked, tested, and fully functional. Seventeen days after receipt, 17 days! the buyer "the device is defective" returned the item, stating, very tersely, "the device is defective", and providing a photo that does not match the item sold, and that shows a disassembled item.I sent three emails asking for clarification about what had happened to the buyer, while providing him as well as Ebay with photos taken just before shipping (I always do that, for years, just in case); no reply.I called Ebay three times by phone to tell them that I had received no response from the buyer, despite my requests for clarification. They assured me that there was buyer protection, but also seller protection, and that I had nothing to worry about.Then they informed me of their decision: they ruled in favor of the buyer, and asked him to send the item back to me, with a shipping label paid for by Ebay, after which they would refund after receipt, if there was no problem.So I am waiting for delivery, and of course I will examine the item carefully. But I am very surprised that, in the absence of any response from the buyer to the logical questions asked (how did the item arrive? What happened during the 18 days? What does the photo sent correspond to) the disputes team just brushed them aside, right?... Bravo, common sense!In any case, I have been registered on Ebay for 23 years, with 100% positive feedback today (score of 443), and I repeat to Ebay that I have at their disposal the 1500 photos of the 500 items I sold, painstakingly taken as proof, just before shipping, over dozens of years, up to the last one, proving that the items are functional and that there has never, absolutely never been any problem with any of them, except for the one item that is the subject of my message, where the photos did not catch the attention of the disputes team, the height of it.As they say, what's the point of "Ducros" going to all that trouble?

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