Exchange of a product sold and received by the buyer damaged | Community Mentor Help

ranvosacces · 2024-12-26T16:46:03.107000Z

I sold a bag to a buyer on eBay. After the buyer received the bag, he reported that it was damaged. In response, I confirmed with the buyer that I would send another bag as an exchange, and the old one would be left with him as a goodwill gift, because the buyer told me it was very nice and intended for Christmas; but still: One snap fastener that holds the bag's magnetic closure is missing. but how can I make sure that eBay will not send the purchase amount (refund)? what procedure should I follow?

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Exchange of a product sold and received by the buyer damaged | Community Mentor Help | eBay France