Locked
Discussion interactions are currently paused.
If there's a complaint, how can I contact someone serious on eBay?
Summary: diplodocus303 expresses his frustration after being misled by a seller on eBay who sold him an unusable item and then left negative feedback. The user is wondering how to get this false feedback removed. koalagris explains that buyers can only receive positive ratings on eBay, and advises contacting customer service via a link to dispute the feedback received.
Hi, about a year ago, a seller with 100% positive feedback scammed me, sold me an unusable item, and more or less kept making fun of me over messages, then hurried to buy the cheapest item I had for sale. I immediately understood what he was up to; he bought from me just so he could leave me a negative review.
So I refunded him right away and blocked him as a buyer... Then I opened a dispute and left a negative review for the defective item. I don't know how he did it, but he managed to get that negative review removed.
On his side, he left me a negative review for his purchase, which he had made with the intent to harm me. I'm disgusted, I don't want to buy anything on eBay anymore... I don't know how to get this false review removed, I don't know who to contact...
koalagris
Mentor2 years agoHi,
"I don't know how he did it, but he managed to get this negative review removed." = it's very simple; buyers can only receive positive feedback, and a "+" with a negative comment being forbidden on the site, the buyer can have it removed on simple request to customer service.
You can find the contact link to customer service at the very bottom of this help page ("send us an email") :
https://www.ebay.fr/help/selling/leaving-feedback-buyers/contester-des-valuations-reues?id=4102&st=3&pos=1&query=Contester%20des%20%C3%A9valuations%20re%C3%A7ues&intent=%C3%A9valuation&lucenceai=lucenceai&docId=HELP1104