Parcel delivery

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Hello, I sold an item this Monday and eBay is telling me I have until Thursday to ship it. However, I’m on vacation and won’t be back until Sunday. I told the buyer that the parcel would be sent Monday and that’s not a problem for them.
Could the sale be canceled on Thursday if it still hasn’t been shipped?
Thanks

asnicolas13

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Posted 3 years ago·Last reply 3 years ago

7 comments

francexpressdeal

Mentor3 years ago

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Hello @asnicolas13

right now, there is a maximum estimated delivery date on your listings of Monday, August 14 ...

So if you can't send your items before that Monday, August 14, either extend your shipping time or set yourself to away mode, as @koalagris told you

Any transaction you make that arrives after this maximum estimated date may result in a defect on your account.

madelodie

·3 years ago

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Hello,

the last solution would be to print your shipping label right now, which would result in the status "shipped" in agreement with the buyer, but that is an arrangement between you and them, and to post the parcel as of Monday.

It is a risk to take because you need to know that you could end up with a dispute for an item not received if the buyer doesn’t play along.

It’s up to you ...

Best regards.

koalagris

Mentor3 years ago

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Good evening @asnicolas13

do you know about vacation mode?

https://www.ebay.fr/help/selling/selling-tools/absence?id=5137&st=3&pos=1&query=Absence&intent=absence&lucenceai=lucenceai&docId=HELP1600

regards

(P.S. : if not canceled it will count as a defect for late delivery)

asnicolas13

OP3 years ago

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Thank you for your reply, I have activated away mode from August 8 until Sunday. Can the sale made on August 7 now be sent this Monday?

francexpressdeal

Mentor3 years ago

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@asnicolas13

you say: " I activated away mode from August 8 until Sunday. "

Check the settings for your away mode because today is August 8.

asnicolas13

OP3 years ago

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Thank you, I’ve corrected it by dating it August 9.
Does that allow me to push back the shipping date of the sale made on August 7 to Monday?
Thanks again.

francexpressdeal

Mentor3 years ago

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@asnicolas13

your sale was completed before your absence so whatever the buyer told you, please be aware that they can open a dispute for item not received as soon as the maximum estimated delivery date has passed. (given the item's value, it's a risk ...)