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Sending a parcel following an "in-person handoff" order
Hello,
Following an error (once again because the interface isn’t very clear), a customer made a mistake and selected "hand delivery" thinking it was a delivery.
We had to charge him extra shipping to send his parcel.
However, the parcel therefore does not appear as received in EBAY.
How can I mark it as sent without having a hand-delivery code?
Thanks
1 comment
koalagris
Mentor1 year agoHello @franceecotoit
Never ship an item sold for in-person handoff!
"How do I mark it as shipped without a handoff code?" = not possible.
The order had to be canceled and a new transaction with delivery made.
All that’s left is to rely on the buyer’s honesty to give you the code when they receive the package; that’s the only thing that can serve as proof of delivery....
best regards