Colissimo shipping

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Hello,
I wanted to send a parcel by Colissimo, so I paid for the shipment, but it's impossible to print the label, I wanted to go back but it says the parcel has been sent and I no longer have access to it at all, how can I do this?

Thanks

aurore_b78

34 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

koalagris

Mentor2 years ago

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Good evening @aurore_b78

See this help page:

https://www.ebay.fr/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157&st=3&pos=2&query=Imprimer%20et%20annuler%20des%20bordereaux%20d%27affranchissement%20&intent=bordereau%20envoi&lucenceai=lucenceai&docId=HELP1118

and if the problem persists cancel this shipping label (= refund), buy your shipping slip directly at the post office and update the tracking on the order:

https://www.ebay.fr/help/selling/shipping-items/effectuer-le-suivi-des-objets-que-vous-avez-vendus?id=4088&st=3&pos=1&query=Effectuer%20le%20suivi%20des%20objets%20que%20vous%20avez%20vendus&intent=modifier%20n%C2%B0%20suivi&lucenceai=lucenceai&docId=HELP1132

Best regards