Shipping a package on time | Community Mentor Help

Anonymous User · 2024-07-15T21:42:40.178000Z

Hello I sent a parcel by dropping it off at an UPS drop-off point the day after the purchase.The delivery address is in England. And the buyer keeps telling me every day that he hasn’t received his parcel. We’re in vacation season, right in the middle of the Olympic Games, and the parcel pickup location isn’t right around the corner.I explained all this to the buyer, nicely, but my patience has limits; he even has the tracking number I gave him so he can track his parcel.And today I receive a message from eBay saying that the buyer has claimed not to have received his parcel! I really feel like canceling the sale rather than dealing with a buyer who is acting in bad faith and is unwilling to cooperate.I would like to contact eBay to explain what is happening and how to deal with this situation, because at this point my payment was blocked until July 19 and because of this buyer who says he hasn’t received the parcel even though it is clearly on its way and I can track it too, my payment is blocked until mid-August!Please tell me how to contact eBay, thanks.Kind regards

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