Sending a document to Ebay following a dispute | Community Mentor Help

bakura71 · 2024-02-04T08:58:32.714000Z

Hello ... at the end of December I send a package of collectible cards via Mondial Relay. The customer picks up their package but the cards were no longer inside . Then comes an opening of a dispute which only the buyer could respond to and Ebay gave them the benefit of the doubt and asks me to refund them . - When I disputed it, there was no way to send any documents proving that the buyer could be just as at fault as me ( for example, they waited more than an hour between receiving the package and sending the message on ebay saying the package was empty , refund request outside ebay)- Following the dispute, the buyer would have sent proof of their good faith . I asked for these proofs to be provided to me, it’s been two weeks and I’m still waiting for a response from ebay- Ebay is asking me to refund the buyer : but after checking with my police station, if the problem comes from the carrier, French law forbids any platform from requesting a refund of the order to the buyer and it must turn against the carrier So my question is: is there an email address where I could send the documents and try to resolve my problem ( anyway I don’t have the means to refund ) or tell me any steps that might help me ? because well, running into bots or people on the phone who are unable to give you information gets old after 5 minutes

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Sending a document to Ebay following a dispute | Community Mentor Help | eBay France