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Sent to an address
Following a sale. The customer wants to have their purchase delivered to an address that is not listed for delivery. What should be done?
vin-709361
Posted Aug 11, 2026 at 7:00 PM · Edited Aug 11, 2026 at 7:00 PM·Last reply Aug 11, 2026 at 8:32 PM
1 comment
lingma85
MentorAug 11, 2026 at 8:32 PMHello @vin-709361
This is the best way for your buyer to open a dispute for item not received... get a refund and also keep the item.. and you’ll be the one left holding the bag...
What to do...?
let them know that you can only send to the address listed on their account...
tell your buyer to change their addresses so the new one is saved on the site...
without an official change of address ... = ... cancellation of the order
Avoid taking unnecessary risks...
Best regards
.