package error | Community Mentor Help

pascal.2834 · 2024-12-10T17:14:28.940000Z

Hello I ordered motorcycle panniers from an Italian seller. I received a tracking number from the carrier (BRT, on the Italian side). When it was delivered, my name as well as the shipping company's name appeared on the carrier's slip in France (DPD). The parcel does not match my order. I received children's beads. You can see that the original slip comes from another Italian company for another French customer. Since then, I've been struggling like crazy to find out where my parcel is. The receiving carrier closed the tracking, but it is obvious that the transport between the Italian border and France by another carrier is the cause of the error. I can't get in touch with Ebay. I made a purchase without being registered. When I click on the email I received with the order number, the page that opens tells me there is a technical problem. How can I cancel the sale, get a refund, and return the parcel that is not meant for me (despite the information on the label)? Thank you for your help PP

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package error | Community Mentor Help | eBay France

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