Buyer error | Community Mentor Help

ge.corso · 2025-07-01T19:47:29.117000Z

Hello, someone placed an order with me but selected in-person handoff, although he made a mistake because he lives far from my place. I had sent him a little message to ask how to go about meeting up, with no response, and now he has just filed a dispute. I explained his mistake to him and he gave me the name of a pickup point without giving me his name or a phone number. I thought of refunding him and creating another listing so everything could be put back in order, but if I issue a refund I have to pay commission fees even though the mistake wasn't mine. I wanted to contact an advisor but I can't manage to. Is there anyone who can help me so that no one gets cheated? Thanks in advance

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Buyer error | Community Mentor Help | eBay France