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  • Community Mentor HelpChevronRightIcon
Delivery error
Hello,
I listed an item for sale, I had chosen hand delivery, but someone wants to buy it and is asking me to send it by mail, and I can’t change the delivery method. What should I do?
Thanks
ramanayo26
ramanayo26
5View listings
Posted 8 months ago·Last reply 8 months ago
                                       
         
1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
               
lingma85

lingma85

Mentor8 months ago
View listings

Hello @ramanayo26 

 

The only way--->

- cancel this transaction and relist the item with shipping costs.. then submit the listing URL to your buyer so they can buy it again..

Cancel an order as a seller | eBay

for reason of delivery error by the buyer...

don't forget to ask for a credit note for the eBay fees

 

- explain the process to them to see if they accept it.

 

Kind regards 

 

 

                                       
                                                                                 
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