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Ebay global shipping center error
Summary: cinnav_0 ordered a rearview mirror that is stuck in Guadeloupe because of an address error. The package sent to Saint Martin was mishandled by eBay’s global shipping center, even though everyone had initially provided the correct information. DHL is asking for a new eBay shipping label, while francois-o advises opening a dispute on eBay if the package doesn’t arrive on time. lingma85 reinforces this suggestion, stressing the importance of meeting deadlines to ensure a refund if the item is not delivered. cinnav_0 decides to wait until the delivery deadline before taking action.
Hello,
I ordered a rearview mirror from Great Britain to Saint Martin 97150, the address indicated on Ebay is correct, but when the parcel arrived at the world center my delivery address was changed and my parcel is blocked in Guadeloupe.
DHL says it's not their fault, that it's the sender's form that is wrong...
The seller says it was the delivery center that made the mistake...
Can Ebay intervene?
Thank you.
lingma85
Mentor2 years agoHello @cinnav_0
In this matter, eBay can’t do anything... you need to deal with the seller...
- they took responsibility for arranging a shipment through the site’s delivery platform... that was their choice..
- You, you authorized your seller to send you a parcel and paid for it to arrive to you properly...
Therefore, if your parcel doesn’t reach you by the expected date, do what’s in this link------>
Get help with an item that didn’t arrive | eBay
Don’t let yourself be taken in, that won’t help anything except eat up the time you have to be compensated in case of non-receipt... (to be done within 30 days following the expected delivery date...)
Best regards
cinnav_0
OP2 years agoThe company in charge of delivery, DHLExpress, is waiting for a response from Ebay, who must send them a new slip with the correct postal code in order to be authorized to send me the package… Otherwise they have to return it to the UK, it’s a shame that, being next to Guadeloupe, it’s stuck there and has to go back to Great Britain… I hope Ebay will provide them with the necessary document for the package to be sent properly
lingma85
Mentor2 years agore.... @cinnav_0
A little friendly advice...
Do what we said ( whether it’s François/ebay or me.... )...
Respect the deadlines to keep your right to compensation....
- if the package arrives before the dispute is closed, you can still stop it...
- But if the package never arrives and you haven’t done what’s necessary to protect yourself...=> you lose your money..
But, of course... it’s up to you to decide where your interest lies.
Best regards
cinnav_0
OP2 years agoThanks for your advice
Sent from my iPhone
francois-o
Hello @cinnav_0 👋
I'm sorry to read that you still haven't received your order.
Once the estimated latest delivery date has passed, I invite you to open a dispute for item not received under eBay's guarantee.
Once the dispute is opened, the seller has 3 business days to respond.
After that, you can ask eBay to step in.
Here is the link to our help page on this subject: https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=INR&lucenceai=lucenceai&docId=HELP1135
From this page, click on => Report an item that hasn't arrived.
This will open the dispute 😊.
In the event that the delivery error occurred while being sent from the eBay shipping center in the UK, the seller is protected, and eBay will then handle the refund.
Regards
François
cinnav_0
OP2 years agoI called the delivery center handling the DHL Express parcel; they told me they’re trying to get in touch with eBay’s global shipping center because they were the ones who entered the St Martin postal code 97150 incorrectly, putting in the Guadeloupe one 97100 instead. The sender from Great Britain entered the correct address just fine… I contacted him too, and he told me everything was OK on his end.