HERMES GERMANY ERROR WHY DO I HAVE TO DEAL WITH THE CONSEQUENCES? | Community Mentor Help

Anonymous User · 2025-02-06T17:44:43.710000Z

Good evening, I want to draw your attention to a mishap that infuriates me. I sold and shipped an item to GERMANY using the EBAY PACKLINK service via MONDIAL RELAY. During the delivery process, when the parcel arrives in Germany, HERMES, the local carrier, sticks its own label over the MONDIAL RELAY one. In my case, the HERMES label was placed on a parcel that was not mine. You can guess the rest, the buyer therefore received something that had nothing to do with the transaction. And so they opened a dispute.I contact eBay support, who tell me to file a claim with EBAY PACKLINK.Which I do, providing photos of the parcel received by the buyer, in particular a view where you can still see part of the original label where the sender and the parcel weight do not match.ZERO NEWS from EBAY PACKLINK, however EBAY decided to reimburse the buyer by taking the reimbursement cost out of my pocket. That's quite something... So I pay for HERMES's incompetence? Besides, my German buyer, with 1235 transactions, told me he couldn't take that incompetent company anymore.Who is going to reimburse me? Should I try something with my legal protection? Or should I settle for my 45€, the price of my mental health in the face of this outright theft?

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HERMES GERMANY ERROR WHY DO I HAVE TO DEAL WITH THE CONSEQUENCES? | Community Mentor Help | eBay France