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error while preparing an order
Hello, while preparing an order I made a mistake and sent the wrong product. I realized it while preparing the second package. What should I do? Can the first customer easily send me my item back? And how should I handle the second customer, to whom I can’t send their item because it went to the first one? Thanks everyone
1 comment
lingma85
Mentor2 years agoHello @anadoutoutdoux
Your problem is the classic case of carelessness...
Contact your buyers and explain what happened to them and ask them to send the package back to you, paying the return shipping costs... (ask which payment method suits them)...
If the answer is no.... you may end up having to issue a refund if you can't ship an identical product...
Good communication can sometimes smooth things over.
Best regards