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Sophisticated Scam on eBay
Summary: haddaji123 ran into a scam problem after buying an air conditioner on eBay. The seller refused to cancel the order despite there being no shipment, and said they couldn’t issue a refund because of a system problem. After contacting PayPal and opening a dispute, a fake tracking number was provided, but PayPal closed the dispute in the seller’s favor. eBay then suspended the seller’s account, preventing haddaji123 from taking any further action.
I bought an air conditioner on eBay for €427; a few minutes after my purchase I noticed that the seller was suspicious and that he had changed the status of his product to out of stock. 10 minutes later I decided to cancel the order; strangely, he refused even though he had neither prepared nor shipped my order. So I contacted eBay to cancel my order, and they told me I had to wait until the delivery deadline, i.e. July 31, to be able to do that. In the meantime I received a message from the seller telling me that he was unable to deliver the product and that because of a system problem he could not refund me, I had to go through my payment support. So I went through PayPal to say that the transaction was not going to go through and that the product would not be delivered. I therefore opened a dispute with PayPal as the seller had requested in his message. Right after I opened my dispute, he posted a shipping tracking number on July 13 from China and, strangely, delivery in my city on July 15 even though I received nothing at all. PayPal asked the seller for information; he provided them with the tracking number. PayPal closed my dispute in the seller's favor even though the tracking is completely fake, I received nothing. When I go back on eBay I absolutely can't do anything; I'm told that I opened a dispute with PayPal, I'm completely stuck knowing that eBay suspended this seller's account a day later, so this is a well-oiled scam. Please help me
lingma85
Mentor3 weeks agoHello @haddaji123
You did everything you shouldn’t have done....
listening religiously to the seller (who seems to be a scammer )...
The right approach would have been to go through ebay’s claims tool-->
Get help for an item that hasn't arrived | eBay
and if that had gone wrong, you would then have had the option of opening a dispute on paypal.
But by going directly to paypal... ebay no longer takes your complaint into account.
The only option left to you would be to contact Customer Service here------>
eBay Customer Service
and stress closing this seller's account and tracking the package, which you should check in detail.. and the non-receipt of your purchase even though the amount was charged to you.
Kind regards
.