Scam on the sale of a collectible book | Community Mentor Help

plagealcaline · 2025-10-23T06:59:10.231000Z

Hello, I have been a long-time seller (since 2002) and I was recently the victim of a scam on Ebay. A buyer bought a collectible book from me from Spain, then claimed to have received a different book, and took photos of that book to include with their claim. Ebay gave me only 2 choices: accept a return of the item (but the book in the photos was worthless and therefore unacceptable) or refund the buyer. It was a lie from the buyer to get the book for free. I have been on Ebay for over 20 years with only positive feedback, and the buyer had no feedback (0). I disputed their claim, sent messages, and called customer service 3 times. But each time I received standard messages from Ebay, I was not read or listened to, and there was no dialogue so I could prove my good faith. Just a cold machine on the other end. Then after a few days, a decision in favor of the buyer. I disputed this decision, the same automatic verdict via standard message, explaining to me that all appeals had been exhausted even though the outcome had actually been decided from the start since there was no serious investigation by Ebay. Finally this buyer posted a negative feedback (to which you cannot even respond with negative feedback), I reported it but his account is still active on Ebay to this day. So thieves have free rein on this site, with the added blessing of Ebay, which lets them operate in complete impunity, which is simply disrespectful to loyal sellers on the site. Among the sellers on this forum, has anyone recently been the victim of this type of scam? How did it happen? How did you feel? Did you try to assert your rights? Wouldn't it be possible to bring these experiences to light in order to stop this behavior? Sincerely I am a seller and I was recently the victim of fraud on eBay. A buyer from Spain purchased a collector's book from me and then claimed to have received a different book, taking photos of this book to attach to their claim. eBay gave me only two choices: accept a return of the item (but the book in the photos was worthless and therefore unacceptable) or refund the buyer. It was a lie on the part of the buyer to get the book for free. I have been on eBay for over 20 years with only positive feedback, while the buyer had no feedback (0). I contested the claim, sent messages, and called customer service three times. But each time I received standard messages from eBay. I was not read or listened to, and there was no dialogue for me to prove my good faith. Just a cold machine on the other end. Then, after a few days, a decision was made in favor of the buyer. I contested this decision, but received the same automatic verdict via standard message, explaining that all avenues of appeal had been exhausted, when in fact the outcome had been predetermined from the outset, as there had been no serious investigation by eBay. Finally, this buyer posted a negative review (to which we cannot even respond with a negative review). I reported it, but his account is still active on Ebay to this day. Thieves therefore have free rein on this site, with the added blessing of eBay, which allows them to operate with impunity, which is simply disrespectful to sellers who are loyal to the site. Among the sellers on this forum, has anyone been a victim of this type of scam recently? How did it happen? How did you feel about it? Did you try to assert your rights? Would it be possible to report these experiences in order to put a stop to this behavior? Best regards

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Scam on the sale of a collectible book | Community Mentor Help | eBay France