Get a refund without sending the item back?

Question

Hello everyone,   I received a broken item. No problem with the seller, who is okay with a refund and does not want to get the broken item back. Apparently (I may be wrong), I couldn't find anything to request a refund without going through the "return request" option and then the reason "broken item".The seller tells me they are blocked because they have to set the return details, whereas they only want to refund me without a return. Could you point me in the right direction to help them v...

*miss-tigri* · Accepted Answer

Hello  The seller can access the refund without going through issuing a return label.. Send them this link if necessary  https://www.ebay.fr/help/selling/managing-returns-refunds/refunding-buyers?id=5182