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hello I got a neutral rating even though there is no issue with the item how can I remove this rating
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hello I got a neutral rating even though there is no issue with the item how can I remove this rating
koalagris
Mentor2 years agoHello @sign1900
Not possible...
Unless you get in touch with the buyer and send them a request to revise the feedback, knowing they could very well leave a negative instead (by mistake, just like they left this neutral), so it’s risky (logically, you only use this function when you receive a negative; a neutral isn’t a big deal and doesn’t count toward the %).
https://www.ebay.fr/help/selling/leaving-feedback-buyers/contester-des-valuations-reues?id=4102&st=3&pos=5&query=Contester%20des%20%C3%A9valuations%20re%C3%A7ues&docId=HELP1104
The best thing, in your case, and since everyone can clearly see it’s just a mistake, is to leave a reply comment.
Best regards
*miss-tigri*
Mentor2 years agoHello
You can send a request for a change to the buyer
https://www.ebay.fr/help/buying/leaving-feedback-sellers/afficher-et-modifier-des-valuations-laisses-aux-vendeurs?id=4031&st=3&pos=1&query=Afficher%20et%20modifier%20des%20%C3%A9valuations%20laiss%C3%A9es%20aux%20vendeurs&intent=Modifier%20%C3%A9valuation&lucenceai=lucenceai&docId=HELP1054