make the warranty work | Community Mentor Help

michangeluss · 2025-05-05T11:17:13.852000Z

Hello, I would like to use the warranty for my defective item, but the conversation is being deliberately misunderstood and the person I'm dealing with keeps asking me for a video of the problem, even though the problem is not visible but internal to the item, which is a portable battery. Given the context, what options do I have to get this warranty honored?

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