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Claim the 6-month extended warranty
Summary: lonesome_rider asked for help using an extended warranty on a HiFi device they purchased. After having trouble contacting the seller, koalagris and francexpressdeal advised them to contact the insurer via eBay and follow a provided link. lonesome_rider was able to file the claim thanks to their advice.
Hello everyone,
I have a fault with a fairly expensive Hifi device, which I bought in November 2024.
Having taken out a 6-month ALLIANZ assistance warranty extension, how can I claim it from the professional seller who sold me this device?
I contacted him directly, but he doesn't reply....
I can't start a dispute procedure since the purchase was made more than 90 days ago, so I don't know what to do.
I also don't seem to be able to ask EBAY to intervene.
Can someone help me move things forward?
Thank you
Kind regards
lonesome_rider
OP1 year agoHello,
I just followed the procedure you indicated to me and it’s ok, my claim file is registered.
Thank you so much.
Best regards.
francexpressdeal
Mentor1 year agoHello @lonesome_rider
thanks for your feedback.
Have a nice day.
Best regards.
francexpressdeal
Mentor1 year agoHello @lonesome_rider
see this link:
https://pages.ebay.fr/allianz-assistance-declaration/
koalagris
Mentor1 year agoGood evening @lonesome_rider
You received a rating from this insurer on your ebay account: from there you can access their ebay profile and you can contact them (via the site or directly at the email listed on their account), with the purchase reference details.
Best regards