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Fake Game Boy cartridges
Summary: harmore33 ordered Game Boy cartridges that turned out to be reproductions, not originals. The seller removed the listings, which prevents harmore33 from leaving feedback or requesting a return. koalagris advises contacting customer service for assistance, while madelodie recommends filing a claim through eBay’s customer guarantee.
Hello,
I recently ordered four Game Boy cartridges from the same seller. They arrived, no issues there.
The problem is that I’ve realized they’re "cartmods" and not genuine original cartridges.
I wanted to leave negative feedback to warn others about this seller’s dishonesty, except the four listings have since been removed because "This listing has been removed following a violation of a rule".
So there’s no way to see the details of each listing, or to leave feedback. And it’s impossible to make a return for the same reason even though it clearly said "returns accepted until...".
How do I go about getting a refund, since in the end I didn’t receive the items I requested?
Kind regards
madelodie
·2 years agoIf your item is non-compliant and less than 30 days after purchase you can request a return by clicking on the e Bay customer guarantee at the bottom of this page .
Best regards
koalagris
Mentor2 years agoGood evening @harmore33
Contact customer service as soon as tomorrow (have them call you back: between 9 a.m. and 6 p.m. 7 days a week)
You’ll find the contact link right at the bottom of this help page:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134
Best regards