Hello, I sent an item that was in very good condition via the post; it arrived a bit damaged. I know what I sent, protected with bubble wrap etc... and the buyer is asking me for a refund. I don't agree, what should I do?
You are responsible for ensuring proper delivery of the item = in the condition described in the listing (recourse to the carrier may be possible if reservations were made upon delivery)
koalagris
Mentor3 years agoHello @lasvegascalifornie66
You are responsible for ensuring proper delivery of the item = in the condition described in the listing (recourse to the carrier may be possible if reservations were made upon delivery)
see T&Cs:
https://www.ebay.fr/help/selling/managing-returns-refunds/grer-les-retours-objets-manquants-et-remboursements-vendeurs?id=4079&st=3&pos=5&query=G%C3%A9rer%20les%20retours%2C%20objets%20manquants%20et%20remboursements%20(vendeurs)&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1111
best regards