Funds blocked in error

Question

Hello everyone, I sent an item via Mondial Relay to a buyer in Italy and they filed a claim for an undelivered item. It turns out the item was not delivered because the courier said the recipient's address is incomplete. However, I used the shipping label provided by Ebay itself, so I wasn't the one who wrote the address. So either the buyer or Ebay made a mistake in the address. I don't know what happened to the item, and I'm the one being penalized. I no longer have the item and my money is bl...

francexpressdeal · Accepted Answer

Hello @detect33    once the buyer has provided an incorrect address, they are no longer covered by the eBay guarantee :   https://www.ebay.fr/help/policies/ebay-money-back-guarantee-policy/rglement-de-la-garantie-client-ebay?id=4210&st=3&pos=1&query=R%C3%A8glement%20de%20la%20Garantie%20client%20eBay&intent=garantie%20&lucenceai=lucenceai&docId=HELP1238     Your buyer is Italian, so the dispute will therefore be handled by ebay.it. This part...