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Downvote and buyer who closed their account
Summary: antonpiccol0 is worried after receiving an email saying that an auction was canceled due to issues with the buyer's account, even though the payment was made and the funds are being held. koalagris advises contacting eBay customer service to resolve this problem.
Hello, I'm a little worried .
I received this Email today.
We inform you that an auction for the listing below has been canceled due to a problem related to the buyer's account:
[Référence]
We understand your disappointment, but unfortunately, the buyer [Pseudo] is no longer registered on eBay and we had to cancel all of their pending transactions.
Yet the buyer has paid and the funds are on hold. I don't understand why this Email .
If you can reassure me
Thank you for your time
koalagris
Mentor1 year agoBonjour @antonpiccol0
Voir avec le service client :
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service&lucenceai=lucenceai&docId=HELP1326
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