Return formalities

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Summary: bi-jmbje-hq8he7uysk is having difficulties with the return process for an item, because the required documents do not appear in their account and the package is marked as already returned. bi-jmbje-hq8he7uysk contacted the seller with no response and is looking for advice on how to contact eBay, but is running into problems because the package is marked as 'returned'. koalagris pointed to a reply in another discussion thread to contact customer service.

Good evening,

I made a return request that was accepted by the supplier based in the USA.

I was asked to download the shipping label and customs documents.

But when I log into my account, I can’t find any trace of the label or the documents, and I’m told that I have returned the package.

I sent an email to the supplier, but have not received a response.

And I can’t manage to write to Ebay about this, still because the click has the status "returned"?

Thank you for your help.