€13 customs fees | Community Mentor Help

villemagne2007 · 2025-05-12T13:02:58.199000Z

Hello, I bought a vinyl record, and according to the seller and eBay, my tax invoice clearly says that nothing more is to be paid upon receipt. Yet even after showing the proof to the post office, I was asked for an additional €13 to get my vinyl. More than €60 in total for a vinyl record is outrageous. I had to fight for months to obtain my proof of payment, and since nothing was moving forward, I managed to get customs directly, who finally provided me with proof of payment for these €13 in customs fees. How can I get reimbursed for them? Otherwise I will return the vinyl record, which is still sealed, and get a full refund, because if I am not refunded these €13, it is outright theft by eBay, since I was clearly told that nothing more would be asked of me when my vinyl arrived. Or where can I go to make this claim please? Thank you in advance.

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€13 customs fees | Community Mentor Help | eBay France